Refund Policy

At VeloraKings, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be requested and processed. By purchasing our services, you agree to the terms described below.

Our Commitment

Every project at VeloraKings is carefully planned and developed to meet our clients’ requirements. Since our services involve time, expertise, and customized digital work, refunds are subject to the conditions outlined in this policy.

Eligible Refund Requests

A refund may be considered in the following situations:

• The project has not yet started.
• Payment was made due to a duplicate transaction.
• VeloraKings is unable to provide the agreed service.
• A written refund request is submitted before project work begins.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Services

The following services are generally non-refundable once work has started:

• Website Design & Development
• WordPress Development
• E-commerce Development
• Custom Web Applications
• Branding & Logo Design
• Graphic Design Services
• Search Engine Optimization (SEO)
• Digital Marketing Services
• Google Ads & Meta Ads Management
• Business Automation
• AI Chatbot Development
• Website Maintenance
• Content Writing
• Consultation Services

These services involve customized work and professional expertise that cannot be recovered once delivered.

Project Deposits

Any advance payment or project deposit is used to reserve resources, planning, research, and project scheduling. Therefore, deposits are generally non-refundable after the project has commenced.

Client Cancellation

If a client decides to cancel a project after work has started:

• Payment for completed work will not be refunded.
• Additional charges may apply for work completed beyond the initial payment.
• Any completed deliverables up to the cancellation date may be provided upon request after outstanding payments are settled.
  
  

  Project Delays

  If a project is delayed because the client fails to provide required information, approvals, content, or feedback, the project will remain active for a reasonable period.

  Delays caused by the client do not qualify for a refund.

  Dissatisfaction with Services

  If you are not satisfied with our services, we encourage you to contact us before requesting a refund. Our team will make every reasonable effort to resolve concerns through revisions, technical support, or alternative solutions where applicable.

  Customer satisfaction is our priority, and we strive to resolve issues professionally and fairly.

  Refund Processing

  If a refund request is approved:

  • Refunds are typically processed within 7–14 business days.
  • Processing times may vary depending on your payment provider or financial institution.
  • Any transaction fees charged by third-party payment processors may be deducted where permitted.
    
    

    Chargebacks

    Clients agree to contact VeloraKings before initiating a chargeback or payment dispute.

    We are committed to resolving any issues through direct communication whenever possible.

    Unauthorized or fraudulent chargebacks may result in suspension or termination of services.

    Third-Party Products & Services

    VeloraKings is not responsible for refund policies related to third-party services, including but not limited to:

    • Domain Registration
    • Web Hosting
    • Premium Themes
    • Premium Plugins
    • Software Licenses
    • Cloud Services
    • Email Services
    • Advertising Platforms

    Refunds for these services are subject to the policies of their respective providers.